Geography Gym Help Center

The app shows an older version

1. Connect to the internet and reopen Geography Gym.
2. Refresh the browser page once to allow the new service worker to take control.
3. If installed, close and reopen the installed app after refreshing in the browser.

Sound does not play

Confirm that Answer sounds is enabled in Settings and that the browser or device is not muted. Browsers permit audio after you interact with the page, so answer one question before testing again.

Progress appears to be missing

Progress and flagged questions are stored separately for each Geography Gym profile, browser, browser profile, device, and website address. Confirm that the correct learner profile is active, then open the same browser and app URL used previously. If you created a backup on the other device or address, open Settings and choose Restore Backup.

A backup will not restore

Confirm that you selected an unmodified Geography-Gym-Backup-YYYY-MM-DD.json file created from Settings. Geography Gym rejects unrelated, oversized, malformed, or unsupported backup files. Restore replaces all profiles and saved workouts currently in this browser, so create a current backup first if you may need that data.

An unfinished workout is missing

Saved workouts belong to the learner profile that started them. Switch to that profile and look for Resume your workout above the progress counters. Starting a new workout for that profile replaces its previous saved workout.

Returning to the Geography Gym website

Open Settings with the gear button, then use the Geography Gym website section to open the website home, FAQ, Help Center, or Privacy Policy in your browser.

Flagged Review is unavailable

Flagged Review becomes available after the active profile flags at least one question during a workout. Flags belong only to that profile.

The place I need is on the other side of the globe

Drag with a mouse or swipe with a finger to rotate the globe. Use the left and right Rotate buttons for smaller turns, or Reset to return to the starting view. Keyboard users can Tab to the globe and rotate it with the arrow keys.

The install button is missing

Some browsers place installation in their own menu instead of showing an in-app prompt. On iPhone and iPad, use Safari’s Share menu and choose Add to Home Screen.

What to include in feedback

• Your device, operating system, and browser.
• The learning path and question that caused the issue.
• What happened and what you expected.
• A screenshot when it helps explain the problem.